One of our clients accidently clicked on a malicious link on an email they had been sent and malware was downloaded onto the company server, encrypting all of their information and data meaning they were unable to continue working. A message appeared on our client’s screen demanding £20,000 to be paid to them in exchange for the decryption code.
They called us immediately and we notified their insurer who assigned a specialist IT forensic investigator to contact them immediately and assess the validity of the threat.
We also covered the costs of restoring the data that was encrypted along with any business interruption loss, all of which totalled £55,000.
A HR manager accidently attached the wrong file when sending an email to a potential job applicant, the file included sensitive information for all their customers, including their bank details.
We covered the liability for the loss of any personal data and any privacy legislation anywhere in the world; we also offered IT Forensics to establish what happened, provide legal advice, credit monitoring and Public Relations advice should it be required.
For the defence expenses, settlement costs for claims made relating to identity theft and costs for the IT forensics, our policy settled the costs of £91,000.
An employee of one of our clients sent an internal email containing negative comments regarding one of their main suppliers. The email was forwarded on to other colleagues before eventually being sent externally by accident. Unfortunately, their supplier eventually saw the email and a defamation claim was made against our client.
We covered the costs incurred due to this as well as providing public relation advice and was settled for a total of £79,000.
A clients account manager was sent an email which she believed was from a supplier of theirs, they were requesting payment of their invoice totalling £15,000. Their account manager raised payment to the provided BAC’s details and soon after realised that the original email was not a legitimate supplier – she called the supplier and sadly found out that they had not requested this payment and it was in fact a phishing email.
We assisted by appointing a specialist IT Forensic to investigate this loss on their behalf and the policy covered their losses of £25,000.