Claims & 24/7 Motor Claims Helpline
As the claims process is still the shop window of the Insurance industry, our clients’ experience of the process is of great importance to M&DH.
Claims are not handled with a one-size-fits-all approach, we pride ourselves in dealing with claims efficiently and with the best interests of our clients at the centre of our process.
That’s why all of our clients benefit from:
In House Claims Team
Our clients have access to our skilled in house Claims Team who are not afraid to
challenge an insurer’s decision. We ensure that the person dealing with your claim
understands your business, and that you have direct access to the Team without having to
wait on hold to a call centre.
‘Cradle-to-Grave’ Claims Handling Service
We handle claims from initial notification to final settlement, our clients know that they can
rely on our Claims Team to assist and provide information throughout the process.
We’re here to help you to understand and manage your risk. We provide claim reports
and trend analysis, as required by you, to help you to understand your risk and look to
improve your claims experience.
24/7 Motor Claims Helpline
We are able to provide assistance outside of our office hours (8.30am to 5.00pm) should
you be involved in a road traffic incident.
Please telephone 01522 846 159 for assistance with out of hours reporting to insurers,
roadside recovery, repair management and any necessary onward transportation.