Our Mission, Vision and Values

Our Mission

For our Clients: Create the largest and most respected INDEPENDENT multi-specialism insurance broker in the UK with clients at the centre of everything we do. We will drive improvements in business service standards, meet the need for change and provide a clear value proposition for our Clients. Our Clients will enjoy doing business with us and will be our greatest advocates. We will remain an INDEPENDENT voice in the insurance broking market.

For our Staff: We will embrace the values of professionalism and honesty in our work ethic. We will reflect the value of our INDEPENDENCE for our Clients, and we will go the extra mile for our Clients and our colleagues. We will have fun at work, reflecting the original ‘family’ values upon which M&DH Insurance Services Ltd was built.

  • Remain an INDEPENDENT force in the insurance broking business
  • Maximise the potential from our multi-Specialist approach
  • Create a sales-led workforce with a clear client-focus
  • Embrace change and be at the forefront of initiatives to drive efficiencies through IT led solutions
  • Provide all employees with defined career paths and positive future opportunities

“Change is the law of life. And those who look only to the past or present are certain to miss the future.”

John F. Kennedy

  • Professionalism and honesty in everything we do.
  • Personal accountability and willingness to take ownership to see things through.
  • Effective team work.

We have pride in our reputation for professional excellence. Individuals obtain professional qualifications and achieve industry recognised standards. We ensure that our specialist knowledge is kept current by engaging in continuous professional development, participating in mentoring programmes and proactively seeking out learning opportunities.

Our commitment to operating with integrity carries through into everything we do and underpins and shapes the way we work.

We believe in ‘going the extra mile’ and will never fail to follow up on the commitments we make within the work place.

We make ourselves accountable by ensuring we meet deadlines and targets, communicating in an appropriate and timely way if we are unable to meet expectations for any reason, and by asking for support, guidance or information to ensure our work is the best it can be.

We maximize the benefit of our expertise, skills and experience through a culture of knowledge-sharing, communication and collaboration across divisions and departments.

We select and recruit people who most demonstrate the skills and behaviours most closely associated with M&DH Insurance Services Ltd. We nurture and promote those staff to become our future stars and collectively we celebrate their wins and successes.