Consumer Duty
Our commitment to the FCA Principle of delivering good outcomes for customers
We recognise the advantages offered by a commitment to delivering ‘Good outcomes’ to customers in accordance with FCA Principle 12.
We believe that seeking to deliver good outcomes has the following benefits:-
- a first-class service for our customers;
- our customers will have a clear understanding of our insurance products;
- we can be measured against common standards;
- our staff will become better able to fulfil their duties; and
- the security and strength of our firm will be assured through ensuring we secure and retain as much business from satisfied customers as possible.
In summary we believe that delivering good outcomes will benefit not only our customers but also our staff and ultimately, our firm itself.
We will therefore ensure that the need and requirements of our clients will be taken into account in everything we do, not just in our customer facing areas.
