What is your career background?

Nicola has worked in the insurance industry for over 25 years, gaining experience with both insurers and brokers, primarily within the Lloyds insurance market, focusing on claims. Her knowledge and skills have been particularly developed in the construction sector.

What are your key attributes?

Nicola’s experience and market knowledge enable her to work with all providers in obtaining prompt settlements. She works hard at understanding client needs and adding value to the relationship. She is committed to developing the careers of her team and expanding her own knowledge, particularly with ever changing market development.

Where do see yourself in five years?

Nicola aims to manage a claims operation that supports the objectives and strategy of M&DH by achieving the following aims:

• To develop a claims service that provides a market leading claims service, enabling the company to grow by attracting and retaining clients.

• To improve efficiency by the development of more effective systems and processes.

• To develop the skill, knowledge and careers of the claims staff.